Privacy Policy

Last updated: 13 January 2026

This Privacy Policy explains how SouthLine Digital Development (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website at https://southline.co.za.

We are committed to protecting your privacy and handling personal information responsibly and in accordance with applicable data protection laws.

Information We Collect

The only personal information we collect is information that you voluntarily submit through our contact form. This may include:

Your name
Your email address
Your phone number
Any message or details you choose to provide

We do not collect personal information automatically for marketing or tracking purposes.

How We Use Your Information

Information submitted through the contact form or chat-bot is used only to:

Respond to your enquiry
Communicate with you regarding your request or potential services

We do not use your information for unsolicited marketing.

Legal Basis for Processing

We process your personal information based on your consent. By submitting the contact form, you consent to us using your information for the purpose of responding to you.

Data Storage and Security

Our website is built using WordPress. Reasonable technical and organisational measures are in place to protect your personal information from unauthorised access, loss, or misuse.

Contact form submissions may be stored securely in the website database and or delivered via email for communication and record keeping purposes.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be processed by trusted third-party service providers, such as website hosting or email services, strictly for the purpose of operating the website and responding to enquiries. These providers are required to handle your data securely.

Some third-party providers we use may process data outside of South Africa and may use limited data to improve their services. We ensure that such providers apply appropriate safeguards to protect your information.

Cookies

This website does not use cookies to collect personal information through the contact form. Essential cookies may be used by WordPress to ensure the website functions correctly.

Chatbot Interactions

If you use our website chatbot, any information you choose to share may be collected and stored to help us respond to your enquiry and improve our services.

Chat conversations may be reviewed by our team for quality and support purposes. We advise users not to share sensitive or confidential information when using the chatbot.

Data Retention

We retain contact form submissions only for as long as necessary to respond to your enquiry or for legitimate business record keeping. Personal information is deleted when it is no longer required.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Withdraw your consent at any time

To exercise these rights, please contact us using the details below.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

SouthLine Digital Development

Email: [email protected]